About

As a Senior Technical Writer with over 13 years of experience, I specialize in creating clear, impactful documentation that simplifies complex technical concepts for diverse audiences. Currently, I lead documentation projects for the Data Experience division at Comcast. My role involves managing a comprehensive Knowledge Base, developing user guides, technical articles, and programming instructions, and applying UX principles to enhance documentation usability.

Previously, I managed documentation libraries at AmeriHealth and Almac Group, ensuring technical accuracy and clarity, which significantly reduced user errors and increased satisfaction among non-technical users. I hold a Bachelor of Arts in English from Coastal Carolina University and am skilled in various tools and technologies, including Microsoft Office 365, Google Suite, Adobe Acrobat Suite, WordPress, Atlassian Confluence, Robohelp, OpenText, HTML, SQL, and Python.

I am passionate about making complex concepts accessible and am always eager to collaborate with cross-functional teams to produce high-quality documentation that aligns with business and user goals.